Pokerd FAQ — Common Questions Detailed Answers in English

Yes, Pokerd has its own mobile app, available for both Android and iOS devices.

Steps to install on Android:
1. On your mobile, go to Settings → Security → enable "Unknown sources"
2. Visit the Pokerd website, scroll down, and tap the APK download link
3. Once downloaded, open the file and install it
4. Sign in with your existing login credentials

Steps to install on iOS:
Open the pokerd website in Safari → tap the Share button → select "Add to Home Screen". This creates an app-like icon and gives you the full experience.

App-exclusive features include: faster loading, push notifications (alerts for live odds changes), biometric login (fingerprint/Face ID), and exclusive app-only offers.

Yes, registration and all forms of betting on Pokerd are strictly limited to users aged 18 and above. This is not just a rule — it is our firm policy.

Providing your date of birth during registration is mandatory. Any attempt to open an account by someone under 18 is automatically rejected.

For a first-time large withdrawal, pokerd conducts KYC (Know Your Customer) verification — you may need to submit a copy of your National ID or passport. If a user is found to be under 18, their account and all balances will be permanently suspended.

We strictly follow responsible gaming guidelines to protect minors. To learn more, Responsible Gaming Go to page.

As soon as a match or round ends, your winnings are credited to your pokerd wallet — usually within 5 minutes of the result being confirmed.

When you're ready to withdraw:
1. Log in to your account → Wallet → Withdrawal
2. Select the amount and payment method (bKash/Nagad/Rocket)
3. Confirm

Processing time:
— bKash & Nagad: 15–30 minutes (typically)
— Rocket: 30–60 minutes
— Maximum 24 hours (during peak times or if verification is required)

Minimum withdrawal: ৳200 | Maximum (Daily): ৳5,00,000. First-time large withdrawals may require KYC verification.

Yes, Pokerd fully supports Accumulator (Acca) betting. An Accumulator combines two or more match outcomes into a single bet — all selections must win, but the potential payout is significantly higher.

How to Place an Accumulator Bet:
1. Add a selection to the bet slip for any sport
2. Keep adding matches — your bet slip will automatically display as an Accumulator
3. The combined odds (product of all individual odds) and estimated winnings will be displayed on screen
4. Enter your stake and confirm the bet

Minimum selections: 2 | Maximum: 20. Pokerd supports all Acca formats — Double (2 matches), Treble (3 matches), Trixie, Patent, and Yankee. If one selection is a draw or is cancelled, that leg is removed and the remaining selections are recalculated at updated odds.

The Pokerd support team is available 24 hours a day, 7 days a week — whether it's 2 AM or 5 in the morning, we're always here.

Contact channels:

🟢 Live Chat — Fastest option. Click the chat button at the bottom right of the website or app. Average response time: 2–5 minutes.

📧 Email — support@pokerd.ws — Use email for complex issues or when you need to send documents. Expect a response within 2–4 hours.

📱 Telegram — Message pokerd's official Telegram channel. You'll get a response just as quickly as live chat.

❓ FAQ & Help Centre — This page covers answers to common questions. Check here first for an instant answer.

When a match is cancelled or suspended, pokerd follows a set policy:

1. If the match is cancelled before kick-off:
Your full stake will be refunded to your wallet — no deductions, within a maximum of 1 hour.

2. If a match is cancelled or suspended after it has started:
— If 50% or more of the scheduled match time has been played: the bet may be settled based on the result at that point
— If less than 50% of the match has been played: the bet is voided and your stake is refunded

3. If one match in an Accumulator is cancelled:
That selection is treated as odds of 1.0 (void) and the bet is settled on the remaining selections at the adjusted odds.

Once the result is confirmed, pokerd automatically credits your winnings to your wallet and sends you a notification.